who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Solving Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency Competency in Data Analysis Ability to provide User Training Understanding of Change Management Knowledge of testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Administration, or related field, prior experience in training delivery, preferably in the field of Data Analysis data analysis techniques. Conduct Training Sessions: Conduct training sessions using Audit Command Language and exercises. Develop Training Materials: Design, develop and update training materials, including user Command Language software. Customize Training Programs: Tailor training programs to meet the specific needs vendor, and incorporate relevant information into training materials and sessions to ensure users are informed
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
opportunities for optimization. Provide ad hoc system and training to clients – Manage daily client queries, issues support emails and calls. Train new and existing clients on the Portal. Ensure training content is updated and and relevant. Maintain training records of each client. Evaluate training effectiveness and document
knowledge alongside your passion for people, whilst you train and implement world class software as the next GRC techniques. Provide training and skills transfer on the software implemented. Ensure training documentation on new releases, features, and functionality to train clients as well as internal stakeholders. Prepare Certification. Experience in Galvanize (ACL) software. Training/Facilitation experience. ATTRIBUTES: Strong work ability to transfer knowledge and conduct one-on-one training. Attitude for learning and innovation. Able work
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
supporting business through Change Management, Training & Monitoring as the next Business Analyst procedures for permanent records and for use in training. Identify opportunities for improving business process change elements. Develop training material and conduct formal training sessions for end user. Provide Provide technical assistance in training, mentoring, and coaching staff. Monitoring for optimal success of