including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational rotational shift work will be expected. DUTIES: Assist customers with technical software related queries Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Qualifications Required: National Diploma in Information Technology or equivalent Degree/Diploma Microsoft 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Monthly Financial Reporting process, including - Assist with budgets and rolling forecasts. Performance sensitive Company documents. Support Company Directors to ensure compliance with fiduciary obligations Treasury & SGH. Simplification & Projects - Assist Financial Manager to support business units to simplifications suggestions with his/her direct Manager. Assist in rolling out of best practices to the company
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
all his/her questions enabling them to take an informed decision. Prepare technical documentation containing containing Request for Proposal (RFP) and Request for Information (RFI). Work alongside Account Managers and Sales and decision makers. Assist Sales team in creating product/technical information and diagrams. Hardware support where necessary. Supply system management information to key stakeholders. Provide system commissioning record and statistics with regard to operational information, network infrastructure, user location, network
Act as a liaison between end-users and the Information Technology team in the analysis, design, configuration business processes through information systems and/or non-system driver changes; assist in the preparation of reports using data from systems. Consolidate information into cohesive and understandable correspondence training sessions for end user. Provide technical assistance in training, mentoring, and coaching staff. Monitoring
advancement of existing products. You will also assist with all functions of software coding and design Python, Java, Kotlin, etc. DUTIES: Develop information systems by designing, developing, and implementing solutions. Develop software solutions by studying information needs, conferring with users, and studying systems Protect operations by keeping information confidential. Provide information by collecting, analysing, and
manage databases to store customer and product information. Implement and maintain secure payment gateways ensure continuity, sustainability and accuracy of information – for both front end and back-end systems. Maintain databases. Assist the Helpdesk in providing support to users and internal customers. Extract information from ensure a complete transfer of knowledge and information. Monitor website performance and identify areas
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint