Manage team, performance management, ensure that KPIs are managed Prioritise and scope all projects in operation Ensure that auxiliary data systems (Skyvia, Survey Sparrow, etc) are secure and functioning Identify and mitigate gaps and risks - exception reporting Ensure that the Omni Channel is func
BCom (Information systems) degree or equivalent in the field of Information Technology, Information Systems with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master) and preparing and assisting in the preparation of individual work plans. Assist in business development General Reports to the Resource & Delivery director. Hybrid working arrangement. Travel will be required
Town Office to provide fast and useful technical assistance on computer systems. The successful candidate desktop level support to the agents in the call centre Handing the daily IT Incidents service requests point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates support role Graduate with specialization in Information Technology At least 2 years of work experience
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways delivery process. Resource and staff competency centres with appropriately experienced staff. Manage Budgets
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational rotational shift work will be expected. DUTIES: Assist customers with technical software related queries Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
Qualifications Required • National Diploma in Information Technology or equivalent Degree/Diploma • Microsoft 2016 and 2019) • Backup and Recovery • Internet Information Services (IIS) • Nagios and Monitoring • Linux Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk – Advantageous
Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Qualifications Required: National Diploma in Information Technology or equivalent Degree/Diploma Microsoft 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Acceptance Testing and Business Readiness Testing. Assist with production enquiries. Qualifications and experience experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge