including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational rotational shift work will be expected. DUTIES: Assist customers with technical software related queries Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within you will mentor and develop Junior Engineers to assist their growth and distribute high-level technical maintain regular updates until full resolution. Inform customers when an incident or problem occurs and
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Act as a liaison between end-users and the Information Technology team in the analysis, design, configuration business processes through information systems and/or non-system driver changes; assist in the preparation of reports using data from systems. Consolidate information into cohesive and understandable correspondence training sessions for end user. Provide technical assistance in training, mentoring, and coaching staff. Monitoring
advancement of existing products. You will also assist with all functions of software coding and design Python, Java, Kotlin, etc. DUTIES: Develop information systems by designing, developing, and implementing solutions. Develop software solutions by studying information needs, conferring with users, and studying systems Protect operations by keeping information confidential. Provide information by collecting, analysing, and
manage databases to store customer and product information. Implement and maintain secure payment gateways ensure continuity, sustainability and accuracy of information – for both front end and back-end systems. Maintain databases. Assist the Helpdesk in providing support to users and internal customers. Extract information from ensure a complete transfer of knowledge and information. Monitor website performance and identify areas
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
DUTIES: Perform Data transformation and analysis. Assist with Data Take-On for ERP systems. Design and develop skills. Advantageous – Degree or Diploma in Information Systems / Comp Sci / Engineering. ATTRIBUTES:
Copywriting and Proofreading. You need to competent in information retrieval, analysis and collation have exceptional with subject matter experts to obtain accurate information. Proofread various documentation and technical Proficient in Microsoft Word and Excel. Competent in information retrieval, analysis, and collation. WordPress