is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with products/services Own proactive processes: host webinars, assist with the curation of valuable content for clients
determine needs that we would be able to assist with. • Assist with Financial Assessment discussions. • customer classifications. • Assisting with system upgrade testing as required. • Assist the Sales Consultant Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
determine needs that we would be able to assist with. • Assist with Financial Assessment discussions. • customer classifications. • Assisting with system upgrade testing as required. • Assist the Sales Consultant Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Kokstad To meet greet and assist within the branch Assist with client queries Assist with online portals Customer
Kokstad To meet greet and assist within the branch Assist with client queries Assist with online portals Customer
client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with products/services Own proactive processes: host webinars, assist with the curation of valuable content for clients such as Client Experience or Technical Account Management role IT/Tech related experience Experience with IT concepts High attention to detail, ability to manage a range of projects/clients at once
e-mail or in person Assist Sales Manager when necessary to supervise and manage all customer service
e-mail or in person Assist Sales Manager when necessary to supervise and manage all customer service
conduct verification checks Administration Address/assist Branch FICA queries Attends to adhoc administration
conduct verification checks Administration Address/assist Branch FICA queries Attends to adhoc administration