Review and log demand list for ops improvements Service review Capacity planning OEM support report Schedule IT FSM service management processes and ITIL best practices In-depth knowledge of IFS IT Service Management
procedures. Solid understanding and experience in field service management, including integrations between FSM solutions using IFS PSO. Solid understanding of field service management processes and best practices. Experience applications, understanding of REST and SOAP API web services, and experience with CI/CD pipelines and test
Review and log demand list for ops improvements Service review Capacity planning OEM support report Schedule of IT service management processes and ITIL best practices In-depth knowledge of Remedy IT Service Management
Solution Architect with a strong background in field service management. Proficient in designing end-to-end and data analysis. Solid understanding of field service management principles and best practices, with scheduling solutions using IFS PSO to improve service efficiency and resource utilization. Strong analytical applications, including REST and SOAP API web services. Skilled in architecting CI/CD pipelines and implementing
technical alignment across platforms in line with ASOC service management strategy and principles Review and align cross-platform issues Deep understanding of IT Service Management (ITSM) principles and BMC Remedy platform
system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
(AWS, Azure, or Google Cloud) and advanced cloud services. Strong expertise in containerization technologies requirements for managing the end user experience, assist with fault isolation, and deliver proactive environment
Strong understanding of REST API, SOAP, and web services.
technical alignment across platforms in line with ASOC service management strategy and principles Review and align
ASP.NET MVC / C# / JavaScript / Web API / Web Services / Razor / JSON Good Frontend skills and working Cloud Hosting platform experience - Azure App Services and Application development and Azure DevOps experience