between development and support environments Assisting with the business case Planning and monitoring Requirements processing, gathering, analysis, management and communication. Document requirements in appropriate depending on methodology followed Assist with identification and management of risks. Frontend Technologies:
between development and support environments Assisting with the business case Planning and monitoring Requirements processing, gathering, analysis, management and communication. Document requirements in appropriate depending on methodology followed Assist with identification and management of risks. Frontend Technologies:
network and integration issues Exposure to device management (SCCM, Workspace One, Microsoft Intune etc) Experience ITIL processes (Incident, Change and Problem management) Analyse and resolve problem tickets Resolve lifecycle, change management) Plan and execute maintenance tasks (change management) Don't waste time
and IT governance Project management Conflict management Stakeholder management Applying Expertise and Knowledge
Knowledge of Project management including methods and tools Knowledge of IT Service Management principles and Functional knowledge of SAP SD (Pricing, ATP, Credit Management, Product Proposal, Consignments) including interfaces
experience with incident management, change management and problem management. Advantageous Skills: ITIL ability to leverage cloud-specific features for managing database access.
and implementation of Test Plans Creation and management of Test cases Any additional responsibilities
IT Service Management principles and frameworks (ITIL 3) Knowledge of Project management including methods
IDE wizard • SAP Cloud Platform • SAP Solution Manager ChaRM. • SAP Business Workflow • SAP MM-Purchasing
Requirements : Bachelor's degree in computer science, Management Information Systems, or an IT related discipline