supervision of a quality Contact Centre with regard to attending to written queries received; ● Responsible for supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to
percentage and performance, store investigations) Attending monthly KPI meetings with service providers Loss Unscheduled visits to dc after hours and weekends Attending weekly/monthly supply chain/loss prevention meetings
percentage and performance, store investigations) Attending monthly KPI meetings with service providers Loss Unscheduled visits to dc after hours and weekends Attending weekly/monthly supply chain/loss prevention meetings
panels and compile break in report Receive and attend to client queries and provide feedback Address company and report damages that may have occurred Attend various training sessions Complete the annual recommitments basis for Branch & Regional Technical Manager Attend weekly, monthly meetings Ensure that AOD’s are off Ensure that Listener notes and emails are attended to timeously and feedback provided Ensure that every month Ensure that training sessions are attended as and when required Ensure completion of courses
problem-solving
problem-solving
Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull and Monitor Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres to operational
and support to your client base Administration: Attend to the personal tasks assigned by the Brokers for
Readiness Program Thirst Flagship Course Bar Attendant Skills Program WSET Level 1 in Spirits This Shake
and handling member queries