capacity planning and reporting.
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing Training will be provided where required • Self Management & professionalism • Strong Administration
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing Training will be provided where required • Self Management & professionalism • Strong Administration
experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working Feedback • Making Decisions • Thinking Positively • Managing Tasks • Taking Action • Seizing Opportunities information from the customers to allow for effective management of the relevant escalation. • Escalate and assign
experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working Feedback • Making Decisions • Thinking Positively • Managing Tasks • Taking Action • Seizing Opportunities information from the customers to allow for effective management of the relevant escalation. • Escalate and assign
Reports to
Customer Services Manager Employment Status Permanent
INTRODUCTION queries and responding to clients via the Query management system to provide resolution in order to create details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction
administrative support, including data entry, file management, and document preparation.
Collaborate closely
administrative support, including data entry, file management, and document preparation. Collaborate closely