industry. Key Responsibilities: Audit Findings Management: Review and address audit findings promptly, ensuring action plans to mitigate risks identified during audits. Fraud Operations: Lead the fraud operations team
/>
Audit Findings Management:
Review and address audit findings promptly
action plans to mitigate risks identified during audits.
Fraud Operations:
Lead
position is responsible for conducting operational audits, managing inbound leads, fostering technical collaboration will be responsible for: Conducting operational audits to ensure adherence to Service Level Agreements
fix to client according to maintenance slot Audits: • Audits planned and performed based on customer requirements pre-migration data capturing • Project Migration audit (following day according to checklists) • Project /voice classes and the reporting thereof • TruView auditing and configuration for Project sites • Sintelligent
Compiling of user and operational manuals System audits Users sign off Understanding of integration between
Compiling of user and operational manuals System audits Users sign off Understanding of integration between
for:
testing/parallel runs System implementation System audits/quality assurance Maintenance Requests: Review testing/parallel runs. System implementation. System audits/quality assurance. User sign-off. NB: By applying
Compiling of user and operational manuals System audits Users sign off Understanding of integration between
Performance management including coordination of internal audits and self-assessments Collation of high-level reporting