Analytics Cloud (SAC) implementations and dashboards. Post go-live support. General operations support. End
Endpoint Management platforms stability and availability. Experience with ITIL processes (Incident, Change
Ensure service levels are defined and met around Availability, Performance, and Resiliency Own and Orchestrate
Technical guidance & mentorship. Ensure software availability, maintainability, and scalability. Active participation
business process owners Go-live preparation and post Go-live support Interaction with clients through
Purpose Ensure the robustness and continuous availability of all (Commercial, OT, and Business) network