the position of Head Enterprise Risk & Quality Management (Peromnes Grade 5 ) based at Head Office Implementation - Provide strategic, operational and management leadership to the Governance Risk and Compliance thought leaders in developing, implementing, and managing the GRC strategy aligned to the vision and culture and service management capabilities with the service catalogue and level agreements. Manage and implement objectives. Assess the relative impact of combined assurance industry trends on current and future enterprise
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the position of Head Enterprise Risk & Quality Management (Peromnes Grade 5 ) based at Head Office Implementation - Provide strategic, operational and management leadership to the Governance Risk and Compliance thought leaders in developing, implementing, and managing the GRC strategy aligned to the vision and culture and service management capabilities with the service catalogue and level agreements. Manage and implement objectives. Assess the relative impact of combined assurance industry trends on current and future enterprise
errors and discrepencies are corrected
Date: 1 June 2024
Description:
Team Management
Supervising timekeeping, attendance, and
guidance and assistance to Quality Control team members.
Monitoring the quality of QC processes.
Reporting
key performance indicators and statistics.
Quality Control
Reviewing escalations and disputes
/>Conducting trend analysis for various companies.
Managing platform changes in the QC environment.
Generating
/>Experience with Call Scoring software.
Team management skills.
Attention to detail.
Excellent
are looking to hire detail-orientated Quality Assessors (Claims Assessors) x 7Â who be responsible for upholding and enhancing the quality of service delivery within the organization.Â
 and understanding of how claims are handled and managed.
errors and discrepancies are corrected.
Revenue Assurance Administrator (Annuities / Subscription Billing) FTC (6 Months) Randburg
Minimum
channelProject Management:
Administration, or related field