experienced Business Relationship Manager to join our dynamic team. The Business Relationship Manager will serve business objectives and delivering exceptional customer services. · Experience in directly delivering delivering large IT transformation programs to customers · Involvement in co-creating technical solutions, project implementation plan, steering committees and Change management. · Good understanding about engineering principles program/project management · Experience in Banking, Financial Services and Insurance domain customers · Experience
Banking, Financial Services and Insurance domain customers
and technology? We're seeking a Business Relationship Manager to forge partnerships and drive innovation the creativity of an artist. If you can build relationships like a matchmaker and lead with the wisdom of delivering large IT transformation programs to customers. Involvement in co-creating technical solutions implementation plan, steering committees and Change management. Good understanding about engineering principles program/project management. Experience in Banking, Financial Services and Insurance domain customers. Experience
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Responsibilities: Client Relationship Management: Cultivate and sustain strong client relationships from onboarding and fostering continued business. Account Management: Manage client accounts to ensure alignment between Account Management Life Cycle. Project Management: Administer project-related tasks, managing client issues Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Responsibilities: Client Relationship Management: Cultivate and sustain strong client relationships from onboarding and fostering continued business. Account Management: Manage client accounts to ensure alignment between Account Management Life Cycle. Project Management: Administer project-related tasks, managing client issues Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn
be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously Business Management or Communication, coupled with 2-5 years experience in managing customer success and and key account management within a software development environment, ideally in the Hospitality or Point developing future growth plans and services to customers.
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
IT user problems.
- Develop good working relationship with users.
- Keep users posted on the
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed reduce IT user problems. - Develop good working relationship with users. - Keep users posted on the progress resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
-
to senior Lead:
Business Support.
- Manage replacement of consumables in the region.
Provide
support of telephone infrastructure.
Asset Management
- Undertake audits of hardware and software
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing