You will educate and inform Members, Pensioners and Human Resource Business Partners with information requirements in the short and medium term (e.g. changing member demographics, anticipated organisational restructures recommendations to HR •Develop and secure commitment to member engagement and education plans to meet these needs needs and share feedback and trends with the Member Experience Manager and specialists to ensure that educate members and advise members at key points in their journey •Plan and conduct member engagement
arrears, providing coaching and guidance to team members, managing the quality standards and having monthly reconciliation. Provide guidance and support to team members to improve their skills and performance. Verify through quality assurance checks. Evaluate team members' calls to ensure adherence to communication protocols feedback, address concerns, and set goals with team members. RE5 Certificate and full FAIS credits. Bachelor's
arrears, providing coaching and guidance to team members, managing the quality standards and having monthly reconciliation. Provide guidance and support to team members to improve their skills and performance. Verify through quality assurance checks. Evaluate team members' calls to ensure adherence to communication protocols feedback, address concerns, and set goals with team members. RE5 Certificate and full FAIS credits. Bachelor's
monthly goals. Able to motivate team members and drive unique team member qualities. Ability to manage conflict of buildings and infrastructure· Increase team members' efficiency. Implement and execute company operating processes· Provide leadership to the campus team members· Manage team performance and conduct quarterly manage service delivery levels on campus· Hold team members accountable to the highest level of service delivery
monthly goals. Able to motivate team members and drive unique team member qualities. Ability to manage conflict of buildings and infrastructure· Increase team members' efficiency. Implement and execute company operating processes· Provide leadership to the campus team members· Manage team performance and conduct quarterly manage service delivery levels on campus· Hold team members accountable to the highest level of service delivery
experience as a Supervisor, leading 5-10 staff members.
Salary: Market-Related comfortable leading a team of between 5 – 10 team members and take ultimate responsibility for their work
into the organization
Train and coach team members working under his/her supervision or working on
performance review and development plan of team members whom he/she has worked with, trained, or coached
members
Work on complex assignments such as technical
regulations
Review payments made by team members and provide feedback for improvement
Ensure
improvement and implement changes
Develop team members to enhance overall efficiency
Uphold and promote
providing direction, motivation, and support to team members to help them achieve their individual and collective collaborative and cohesive team environment where members feel comfortable sharing ideas, collaborating on
Objective Setting: Work with each team member to set clear and achievable objectives aligned Conduct regular performance evaluations for team members to assess their performance, provide feedback, training and development opportunities for team members to enhance their skills, knowledge, and capabilities
of service standards, while maintaining accurate member data.
Areas of Responsibilities< and accurately.
Ensure all member data is accurate on the admin system.
a positive and responsive climate for client / member enquiry resolution.
Ensure
Train, mentor and coach the team members.
Set and agree performance areas queries.
Escalated client / member queries and complaints.
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