Effective management and oversight of customer service operations, including oversight of: Daily vehicle intake (logging of job cards, quotation process, approval of expenses related to repairs, communication of approval to technicians etc). Monitor and follow up on parts orders , ensuring all parts
Lead and motivate a team of workshop technicians, providing coaching, mentoring, and performance feedback. • Assign and schedule work tasks based on technician skills, workload, and deadlines. • Conduct quality checks on all completed repairs and services to ensure they meet manufacturer specifi