We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance
Self driven and highly motivated call centre consultants are needed. Training will be provided for free
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit
of experience as a Retentions Agent. Skills and A
5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract
role.
- Must have previous experience in call centre sales and campaign management.
Minimum
and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes a strong
executing, and optimizing sales campaigns within a call centre setting is valuable. This includes setting campaign
appropriate funding. To deliver an effective call centre service in order to achieve member satisfaction satisfaction. To deliver an effective call centre service in order to achieve member satisfaction Risk Management Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
be comfortable working in a fast-paced high call centre environment. Duties: Make outbound calls/inbound
be comfortable working in a fast-paced high call centre environment. Duties: Make outbound calls/inbound
Industrial Engineering.
trends and areas for improvement within the call centre.