customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
& support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
documentation.
incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set