for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
We are currently looking for a Data Center Engineer available immediately with the following skills set VBlock administration experience – Converged Infrastructure administration, certification preferred VMWare expert – VCP required UCS skills – certification preferred EMC storage skills – c
drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization
field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This role
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
The Communication Centre: Support Manager will contribute to the high standard of quality client service intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
The Communication Centre: Support Manager will contribute to the high standard of quality client service intermediaries and investors and manage a team of consultants. Leadership: Leading team members to achieve and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of