drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
applications, and update candidates on hiring processes. Interview candidates during various stages of the hiring positions. Evaluate candidates based on their interview performance. Determine necessary, minimum qualification process. Provide interview feedback, when necessary and appropriate. Facilitates the interview process as it
applications, and update candidates on hiring processes. Interview candidates during various stages of the hiring positions. Evaluate candidates based on their interview performance. Determine necessary, minimum qualification process. Provide interview feedback, when necessary and appropriate. Facilitates the interview process as it
highly advantageous. Salary to be discussed in interview.
highly advantageous. Salary to be discussed in interview.
within the insurance sector. Conduct thorough interviews and assessments to evaluate candidates' skills
within the insurance sector. Conduct thorough interviews and assessments to evaluate candidates' skills
Reference: NFR003499-CPi-1 Calling immediately available Financial Administrators Our client is currently
Reference: NFR003499-CPi-1 Calling immediately available Financial Administrators Our client is currently