Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several internal external support organisations Config management & Service management Active participation in Agile ceremonies in particular Incident, Problem Management, Configuration Management. ADVANTAGEOUS TECHNICAL SKILLS SQL
Technical Operations Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process
responsible to action the request or requirement. Manage requests raised by users either telephonically servers, databases, device patching, license management. Knowledge of GROUP processes and tools beneficial