is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with with clients via email, video, or phone call. Own reactive client success processes: cancellations, negative
client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with with clients via email, video, or phone call. Own reactive client success processes: cancellations, negative Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace IT concepts High attention to detail, ability to manage a range of projects/clients at once