Pretoria
25,000.00 Monthly
Building campaigns using:
- Excalibur (beneficial)
- RocketMailer
- RealConnect
- Managing data sets
- Knowledge of the collections environment, specifically a Bank as a portfolio.
Requirements:
Pretoria
Negotiable
Complete
F-Secure EPPSophos CentralLog calls/incidents when threats/alerts require further action
Diagnose and correct equipment malfunctionsShift handover and effective communication with regards
regards the issues that were handled during the shift.Continuous updates of daily reportsEffectively
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Pretoria
Negotiable
outage
Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly
QualificationHP/Dell/EMC/Pure Storage Hardware Data Centre CertificationsZerto Systems Engineer<
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Pretoria
Negotiable
of SLAs.
Technical Documentation.Call Management.Strong Communication Skills
others.Travel: To the office to the data centre (Johannesburg Locally)Â Why
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Jordan Human ResourceSouth Africa
Flexibility to work weekends and after hours in a shift schedule · IT experience delivering operations support
rotation spans over morning, evening, and weekend shifts, also on public holidays - Working knowledge of
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Menlyn
team
Flexibility to work weekends and after hours in a shift scheduleIT experience delivering operations
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Jordan Human ResourceSouth Africa
(advantageous) · Flexibility to work some weekends / shifts or longer hours if required. · Experienced in Agile
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ImiziziMenlyn
Flexibility to work weekends and after hours in a shift schedule IT experience delivering operations support
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Jordan Human ResourceSouth Africa
knowledge in e-learning Design and familiar with user centred design approach · Fit-for-business-purpose mind-set
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