a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in implements new innovations to enhance the product Taking part in Scrum rituals such as stand-ups, planning sessions Taking part in team activities such as collaborative development and code reviews Taking part in cross-team
Middle East and South Africa. We focus on full-time contracts (remote or onsite), typically between take part in live events, and find project collaborators. Who are we looking for? We are calling out all
support as an enabler for the platform support centres Test upgrades on the HR Systems in order to successfully Provide training support to the platform service centres (including new functionalities) 2 – 3 years experience
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
relevant articles are not available
-Provide timely updates to clients, when requested, on any pending
resolver groups, and other functions, to ensure timely updates are sent to client
-Produce breach
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
decision-making, and give organisations access to real-time, actionable insights into the performance of their development and growth of its employees, therefore time and money is invested to grow their consultants acquisition? Do people prefer handholding through our Call Centre Agents or directing their own journey through accessibility needs. E.g. Which parts of the onboarding process require the longest time, how can data and ML be eliminate it? Success will be measured in completion times and rates in this final step of the process. As
devices to log service calls, update stock levels, and manage inventory in real-time to ensure no variances variances and/or stock losses. Ensuring accurate and timely information is recorded and communicated using
devices to log service calls, update stock levels, and manage inventory in real-time to ensure no variances variances and/or stock losses. Ensuring accurate and timely information is recorded and communicated using
world market leader in SAP add-on solutions? Become part of a team with leading global tools for managing support incidents are resolved effectively and in a timely manner. Assist with updating support processes
package) to make sure that it operates effectively as part of the whole as well as independently as a stand-alone results Individually accountable for managing own time, tasks and output quality for periods of 3 months investment could deliver value through improved cycle times, lower costs, improved quality Builds the detailed the IT strategy Can be readily leveraged by other parts of the business Responds to stakeholder needs and