Large transport company requires the services of a Trainer for their team of Code 14 Drivers
Matric
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Testing and Quality Assurance. REQUIREMENTS: 1-2 years in the following: Manual Testing and Quality Assurance procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency in Testing and Quality Assurance testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD these systems Availability: Immediately / ASAP Qualities: Team Player / Flexibility / Time Management /
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD these systems Availability: Immediately / ASAP Qualities: Team Player / Flexibility / Time Management /
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract Effective time and call management to support contractual objectives. Effective use of Call Management System effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in improve their skills in these areas Contributes the quality of the product (for example monitoring alerts or or logs to find bugs proactively, quality gatekeeps of code, configures build and deployments, etc.)