Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business Concerned with maintaining standards of accuracy and quality Takes responsibility and accountability for own Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve
updating and communication of reports o Ensure quality of reports of subordinates o Delivery of consistently Communicating and presenting at Steerco level Quality Management o All systems and controls must be documented General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve
updating and communication of reports o Ensure quality of reports of subordinates o Delivery of consistently Communicating and presenting at Steerco level Quality Management o All systems and controls must be documented General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could Concerned with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve
updating and communication of reports o Ensure quality of reports of subordinates o Weekly and monthly