with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful feeding back on calls on a range of areas, including customer experience, sales process, sales maximization maximization, regulatory compliance and overall agent performance. Grade 12 matric with Mathematics Minimum 2 years' years' experience in Contact Centre Environment preferably in an analytical role Organized and able to
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
organizational skills. Ability to answer a high volume of calls and/or emails daily. Ability to share work among
seeking to appoint an experienced and inspirational Sales Team Leader to join its high profile division. This This is a fantastic opportunity for a sales focused team Leader to aid in the development and growth improvement in the service provided to customers and sales targets • Coaching and mentoring staff across various xperience 2 year strong sales experience is mandatory with a proven track record of sales and achieving targets staff at various levels of their careers. Drive Sales within the team Computer literate (MS Office, Word
seeking to appoint an experienced and inspirational Sales Team Leader to join its high profile division. This This is a fantastic opportunity for a sales focused team Leader to aid in the development and growth improvement in the service provided to customers and sales targets • Coaching and mentoring staff across various xperience 2 year strong sales experience is mandatory with a proven track record of sales and achieving targets staff at various levels of their careers. Drive Sales within the team Computer literate (MS Office, Word
externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team requirements, Monitor the real-time adherence of all agents on all sites, Work with the Operational management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data