HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
and MSP clients. Develop and implement effective sales strategies tailored to the CSP and MSP markets. Management: Actively seek out new sales opportunities through cold calling, networking, and social media support. Sales Execution: Achieve growth and hit sales targets by successfully managing the sales pipeline pipeline. Present sales, revenue, and expenses reports and realistic forecasts to the management team. Coordinate marketing, support, and product development, to achieve sales goals. Provide feedback from clients to assess possible
Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical
with client success and sales teams through exceptions/challenges and upsell/sales opportunities. Relay support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
the successful resolution of support calls, where the support call could not be resolved by oneself. Quality
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
positions visit our website www.hi-tech.co.za or Call us on 010 001-2714 and quote this advert. Please
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
involved in multiple functions within the business Sales Production Procurement Operations Please Quote:
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are