Ilaunch LtdCape Town City Centre
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
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Cape Town City Centre
Monthly
issues
Being part of their on-call rotation. When on-call, you will work on repaying technical
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Cape Town City Centre
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
-
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Cape Town City Centre
Monthly
practices.
Being part of their on-call rotation. When on-call, you will work on repaying technical
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Cape Town City Centre
Negotiable
Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client-defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls are to be regularly
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Xcede GroupCape Town City Centre
Xcede CALLING ALL CLOUD DATA ENGINEERS An exceptional company, within the media industry, is looking
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Cape Town City Centre
equipment when necessary.
Visiting clients when call cannot be resolved over the phone.Assist
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Higher Intelligence - JohannesburgCape Town City Centre
visit our website www.higherintelligence.co.za or Call us on 011 442 0633 and quote this advert. Please
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Cape Town City Centre
who is passionate about people and extends past call and query management to understanding and managing
availability for clients (Facebook, Live chat, Emails, Calls) within agreed SLA
Management of Private
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Cape Town City Centre
Monthly
modern security practices. Being part of their on-call rotation, working on repaying technical debt and
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