to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the call centre Ensure the accurate and timely reporting of customer care department data to identify trends and issues and monitoring, measurement and reporting on customer care productivity and service level quality. Constantly
problems escalate.
problems escalate.
implement a brand consistency program Motivate and care Arrange annual conference Arrange and present online
presence including organising promotions, takes care of the customer experience, online payments, content
accuracy Multitasking and analytical skills Team worker Ability to build and maintain effective working
accuracy Multitasking and analytical skills Team worker Ability to build and maintain effective working