communication skills.
existing policies and other enquiries
Assisting clients with queries
Solving complaints
information
Must have experience within the Tele-sales environment
Experience &
be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
/>Must have at least 2 years of Counter Sales/Internal Sales and Customer Service experience.
A
performance metrics, and customer feedback.
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help
external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help