the PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end user (ITSM/ITIL) Incident Management Problem Management Change Management Release Management Operations for SAP Solution:
(Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve
Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Software package, installation (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Any additional responsibilities
(Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and resolve
Technical Operations Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations
(ITSM/ITIL) Incident Management Problem Management Change Management Release Management ADVANTAGEOUS TECHNICAL
maintenance tasks and system change's together with the DevOps Operations/Technical manager of all technical (non-functional) Administration. Incident and Request Management. Change Request Management. SAP Technical System Monitoring. Project Ensure that IM (Incident Management), CM (Change Management) and PM (Problem Management) topics assigned
standby roster Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL certification
requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
Ensure that IM (Incident Management), CM (Change Management) and PM (Problem Management) topics assigned Process Management (Problem, Incident and Change Management) Knowledge of GROUP, ITPM, AWM (Advantageous)