Level Support - Incident Management (IM) - Change Management (CM) - Problem Management (PM) - IT Operations
understanding of ITIL processes (Incident, Change, and Problem management) Advantageous Skills: - Experience Familiarity with ITIL processes (Problem, Incident, Change management)
Product) Controls the overall release and change management of the applications in the area of responsibility
(preferable) SAP Analytics. SAP HANA. SAP ABAP. Change request management (SAP transports). Solution Manager configuration