technical and specialist support to staff, whilst ensuring a high-quality service delivery to customers customers. Maximising service sales and profitability by creating customer confidence in the Dealership by providing providing quality service. Key Performance Areas: Manage and monitor labour sales and workshop profitability (technical) problems accordingly Evaluate all serviced vehicles (technical) and assist in ordering parts housekeeping within department Manage training of all service staff Provide feedback to all workshop staff on
experience exceed their expectations and that excellent service is consistently given. Minimum Requirements: Qualified the knowledge to serve customers' needs To support the Service Manager and Foreman with tasks that are beneficial