technical desktop level support to the agents in the call centre Handing the daily IT Incidents service and close looping Serve as the first point of contact for customers seeking technical assistance over maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
Logistics Company with footprint in all major SA centres has an opening in their Durban office. This is
Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence
position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
internal resources in troubleshooting issues. Contact client to request further clarification or additional support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence
Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous