is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
client is looking for a Specialist Protection Services for one of their clients based in Johannesburg The Specialist Protection Services must have experience in protection services Infrastructure linking to experience in own stakeholder relationships and service delivery for commercial and technical systems within and overall performance of regional protection services technology systems for all mining operations. financial, physical, and IM service specialists concerning protection services Infrastructure linking to
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll to users while continuously striving to improve service quality and efficiency.
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accordance to required response time, quality and service delivery standards.
problems by investigating potential and actual service problems; escalate and/ or apply standard fixes adherence to organisational process Ensure the correct and effective use of system hardware and software implementing and advising on systems development and service delivery staff on policies; procedures and standards standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel. Ensure specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing
problems by investigating potential and actual service problems; escalate and/ or apply standard fixes adherence to organisational process Ensure the correct and effective use of system hardware and software implementing and advising on systems development and service delivery staff on policies; procedures and standards standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel. Ensure specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing
management and analysis skills Team and customer service oriented Write and maintain documentation, instruction and procedure guides Work with customer(s) to correct errors and debug software and systems
internal policies Developing and implementing corrective action plans to mitigate risks identified during management and supervision of the front-line customer servicing team to ensure SLAs while optimizing OPEX and management, preferably in the technology or financial services industry
Risk), preferably in the technology or financial services industry.
disciplines e.g. Development Hardware, analysis, design, service management, architecture.
Our client requires the services of a Delivery Assurance Manager ( Senior) - Midrand/Menlyn/Rosslyn/Home test cases, ensuring that all test results are correctly recorded against the system Coordinating all testing