leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia successful customer-facing agents to deliver the best service in the insurance industry. Manages people related absence and attrition within the team to ensure service level contributions are met/exceeded. Manages and through written correspondence. Ensure efficiency of service productivity and performance in the contact centre