and successful and digitally advanced Banks in South Africa. As the continue to disrupt industry with innovative world's first subscription based professional services company. Our main lines of business are Human Human Capital Advisory and Recruitment Services in Sub-Saharan Arica, The Middle East and Southeast Asia Description database and you have the right to access, right to correction and right to deletion of your personal information
landscape. • Manage service across platforms, multiple channels and services to ensure service availability experience in managing operations • Financial Services experience is an advantage Knowledge and Skills tools and processes • Strong knowledge of IT service management and ITIL practices • Technical background
Introduction Our client is one of South Africa's premier digitally advanced banks at the forefront of innovation and technology. Description Join one of South Africa's premier digitally advanced banks at the forefront committed to delivering cutting-edge solutions and services to our customers, leveraging market-leading object-oriented database and you have the right to access, right to correction and right to deletion of your personal information
that error logs are updated and that errors are corrected within 1 business day (or immediately for more data to update systems so the customer can be serviced. The cause of the issue must always be recorded Relevant SOP's Skills : Teamwork skills Customer Service Skills Communication skills Fast and accurate data departments (Internal Customer) Own Team External service providers Attitude / Behavioural Requirements ( the team's common goals. Job Tools : Workstation Correct system permission sets Stable internet connection
Managers to ensure adequate data has been captured correctly and timeously. Acquiring data from primary or
offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We financial inclusion. M-Pesa Africa is the largest FinTech providing services to more than 60 million customers million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well implementation is completed correctly and on time • Maintain and resolve Service Desk tickets as per the Ensuring all work log detail and time spent reflects correctly • Ongoing training and certifications to be completed
Introduction One of the TOP banks in S.A. Description One of the TOP banks in S.A. is looking for experienced IT Guru's who are qualified and experienced to be a One-stop shop for customers during a migration project. Please note that this will be a month to month contract and project to start aroun
Business Unit: Everyday Banking – Voice & Service Enablement (Ops Enablement) Duration: Till 18 Dec
external customers to ensure business and customer service level targets are achieved and improved. The NOC improve, or maintain the agreed infrastructure service levels within budget, time and quality. • Ensures evaluation of the Service Level Agreement KPIs. • Implements and maintains the NOC related service support and management. • Leadership and supervisory training • Service delivery & support process training • Team related industry. • Experience in Operations, service delivery and support process handling. • Minimum
Must have good understanding of the following services and/ or concepts: AWS (EKS, VPC, S3, RDS, IAM