member reviews, performance management, providing training and all-round team support. Owning the ongoing and procedures. Taking part in recruitment and training of new team members. Collaborating with Senior support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
environment and will participate in QA roll outs in training and nesting sign offs Extract and analyze historical Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized
practice management
ü Training support, i.e. technical and soft skills training
ü Access to an effective effective lead generation systems and training
ü Support with succession planning
ü Support support
arrange/confirm any schedule changes with the Support Centre Co-coordinator. Maintain current, accurate notes Completion of all stated internal and external training as per the individual Personal Development plan Completion of all stated internal and external training as per the individual Personal Development Plan Completion of all stated internal and external training as per the individual Personal Development Plan
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance
development, testing and all elements of user training for BI tools as well as TMS system functionality and maintain communication throughout projects. Training of users. Testing of new systems, enhancements
Training and User Adoption:
development, testing and all elements of user training for BI tools as well as TMS system functionality maintain communication throughout projects.
Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges team updated with new features and assists in training other staff. Provide support on new corporate including special projects. Assists in coordination of training requirements. Attends to ad hoc duties that arise
Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges team updated with new features and assists in training other staff. Provide support on new corporate including special projects. Assists in coordination of training requirements. Attends to ad hoc duties that arise