Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead
/>Enhanced customer service
Master Data and inputs into Load plan aligned to Customers DSP (Distribution
master data to meet
customers changing needs
Feedback on all customer comments, queries and suggestions
levels
Accountable for new customer take-on process in-trade including customer induction
Order capture
capture via customer calls (telesales) to support Telesales ambition and free up
Sales representative
Liaising with suppliers, stores and the Distribution Centre regarding stock levels, deliveries and general thinking Analytical Processes Commercial Acumen Customer Service Delivery Planning & Organising Policy
Liaising with suppliers, stores and the Distribution Centre regarding stock levels, deliveries and general thinking Analytical Processes Commercial Acumen Customer Service Delivery Planning & Organising Policy
feedback within specified timeframes To be the customer's first choice health and beauty retailer by living monitor customer service initiatives and take corrective action that results in a great customer experience for the area that delivers convenience to the customer To implement the people strategy that ensures and Organising Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks and Commercial Thinking Why Clicks; We look for customer-obsessed people with a “can-do” attitude, that
feedback within specified timeframes To be the customer's first choice health and beauty retailer by living monitor customer service initiatives and take corrective action that results in a great customer experience for the area that delivers convenience to the customer To implement the people strategy that ensures and Organising Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks and Commercial Thinking Why Clicks; We look for customer-obsessed people with a “can-do” attitude, that
feedback within specified timeframes To be the customer's first choice health and beauty retailer by living monitor customer service initiatives and take corrective action that results in a great customer experience for the area that delivers convenience to the customer To implement the people strategy that ensures and Organising Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks and Commercial Thinking Why Clicks; We look for customer-obsessed people with a “can-do” attitude, that
Help and assist customers with making of product, training and problem solving. Assistance via telephone telephone and Cash and Carry customers. Assist Reps at Customers to gain market share. Urgent deliveries as time management. Planning proactive approach. Customer service and relationship building. Teamwork and
Help and assist customers with making of product, training and problem solving. Assistance via telephone telephone and Cash and Carry customers. Assist Reps at Customers to gain market share. Urgent deliveries as time management. Planning proactive approach. Customer service and relationship building. Teamwork and
exceptional customer service by ensuring a world class shopping experience for their customers as well strong budgets Provide exceptional customer service to internal and external customers Recruit, select, manage and information Planning and organizing Attention to detail Customer focus
associates, ensuring they deliver outstanding customer service. Provide ongoing coaching, feedback, and meet company objectives. Customer experience - Ensure exceptional customer service standards are upheld upheld at all times Handle customer inquiries, concerns, and complaints with professionalism and efficiency and maintain strong relationships with regular customers to drive loyalty and repeat business. Inventory maintain visual merchandising standards to attract customers and drive sales. Store operations Maintain store