HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within
Developer who will primarily be responsible for the Customer Support function. You will also assist with Software can grow to one of the following: managing the Customer Support function (this will grow exponentially Client Account Management. DUTIES: Oversee the customer support function in its entirety – Classify support the successful resolution of support calls, where the support call could not be resolved by oneself. Quality
Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical
through cold calling, networking, and social media. Build and maintain strong, long-lasting customer relationships successful delivery of our solutions according to customer needs and objectives. Attributes: Highly motivated clients, vendors, and partners. Familiarity with customer relationship management (CRM) systems. Bachelors
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
updates New connection implementations POIL's Direct customer connects DR Testing Always up monitoring, switchover supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
positions visit our website www.hi-tech.co.za or Call us on 010 001-2714 and quote this advert. Please
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are