Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
CRM platform utilisation (email and in APP comm) Customer data management Loyalty program Duties Support driving loyalty program Create and deploy customer journeys Customer Journey performance monitoring and reporting membership base Drive APP download acquisition Customer retention Data cleanup (unsubscribe management)
Employer Description
This is a Property Developer and Real Estate company
Job DescriptionYour responsibilities will be the following:
Employer Description
This is a Property Developer and Real Estate company
Job DescriptionYour responsibilities will be the following:
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure the the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the accurate accurate and timely reporting of customer care department data to identify trends and issues and respond
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing interrogate customer insights and segmentation. Analyse direct response efforts and customer profiles to a deeper understanding of customer behaviour and trends, including customer contact management. Share them on performance. Recommend business process/customer journey improvements based on feedback. Marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing interrogate customer insights and segmentation. Analyse direct response efforts and customer profiles to a deeper understanding of customer behaviour and trends, including customer contact management. Share them on performance. Recommend business process/customer journey improvements based on feedback. Marketing
analytics Campaign management metrics End-to-end customer journey data analysis FAAS (funding as a service) Design, messaging, test protocols, email and call centre integration, and performance assessment Align campaigns across various marketing channels Manage customer email campaigns Develop and execute automated automated communication strategy based on customer behaviour Integrate direct response campaigns, ensuring outbound and interrogate customer insights and segmentation Analyse direct response and customer profiles to identify
analytics Campaign management metrics End-to-end customer journey data analysis FAAS (funding as a service) Design, messaging, test protocols, email and call centre integration, and performance assessment Align campaigns across various marketing channels Manage customer email campaigns Develop and execute automated automated communication strategy based on customer behaviour Integrate direct response campaigns, ensuring outbound and interrogate customer insights and segmentation Analyse direct response and customer profiles to identify