technology solutions provider committed to ensuring customer satisfaction across various sectors including aptitude, excellent communication skills, and a customer-focused approach. As a Technical Support Specialist support to their customer onsite, resolving technical issues, and ensuring a positive customer experience. Responsibilities: Provide technical support to customers via phone, email, chat, or in-person; Diagnose further investigation and resolution; Document all customer interactions, including details of inquiries,
maintenance visits, and providing exceptional customer service. This role requires a combination of technical
Reviews key processes to identify gaps between customer requirements and current outputs and to identify