Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing
documented and updated regularly Effective supplier/customer relationship both internal and external Co-ordinate in resolving customer complaints/disputes Reach out to existing and potential customers to present our update Solutions Pipeline and follow-up with the customer on the progress of all bids submitted QUALIFICATIONS Sales & Marketing Office Administration & Customer Service MS Word, MS Excel & MS Outlook FUNDAMENTAL Detail Stress Tolerant Good Written Communication Customer/Client Focused Ability To Dealing With Ambiguity
objectives Instrument and Laboratory Maintenance Customer relations Special Requirements: Job Specific Requirements Orientation Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence
objectives Instrument and Laboratory Maintenance Customer relations Special Requirements: Job Specific Requirements Orientation Drive and Belief in the cause Interpersonal: Customer Service Orientation Relationship Building Communication Administrative Skills Principles of Excellence: Customer Service Orientation Ethical Behaviour Excellence
quality standards and customer expectations. Customer Service: Overseeing customer service to ensure a a positive dining experience and handling customer complaints or issues. Health and Safety Compliance:
quality standards and customer expectations. Customer Service: Overseeing customer service to ensure a a positive dining experience and handling customer complaints or issues. Health and Safety Compliance:
performance of employees within the Finance Team in consultation with the Funds Administrator & Finance Executive Finance Teams future needs and capabilities in consultation with the Funds Administrator & Finance Executive in interviews for shortlisted candidates in consultation with the Funds Administrator and Finance Executive
individual budgets line within the project. Assist with customer invoicing and debtors collections Capture of petty
detail and accuracy. Excellent communication and customer service skills. Ability to work independently