relationships with customers and relevant stakeholders are successfully maintained Address customer or stakeholder ensuring customer / stakeholder buy-in -Support the business objectives and drive customer satisfaction and improvement of policies and procedures Health Care Industry Skill: Innovation and risk taking Call
resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction opportunities for efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team team. • Measure and analyse customer satisfaction metrics for continuous improvement. Supervisory / Leadership advantage) Experience: • Minimum 3 years' experience in customer operations • 2 Years experience in Similar role
Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on Generic Objectives Specific deliverables: Drive customer centricity: -Report progress on current projects improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself Detail -Problem solving and decision making skills -Customer Focus -Numerical Ability Experience 5 years relevant
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on Requirements: Attribute -Influence: Engage with Customers and colleagues to advance the organisation's welfare
Analytics Cloud (SAC) SAP Portal SAP Cloud for Customer (C4C) SAP Application Lifecycle Manager (ALM) least 5 as a Business Analyst / SAP Functional consultant. 5 years SAP FI/CO, MM or SD experience in S4/HANA
Investment within area of specialisation Drive customer-centricity - Identify delivery constraints, notify in accordance with established standards Drive customer centricity: -Identify delivery constraints, notify decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues
Investment within area of specialisation Drive customer-centricity: · Maintain a high level of impact testing tools · Attention to Accuracy and Detail · Customer Focus · Numerical Ability Experience 3 - 4 years