which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and of high performance and the enhancement of the customer experience. Inspires, leads, engages, coaches and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the assessment ratios and turn-around times. Improve customer satisfaction, experience and insight. Manage own competencies. Deliver exceptional customer service that exceeds customers' expectations through proactive