Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade:
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
coupled with 2-5 years experience in managing customer success and key account management within a software developing future growth plans and services to customers.
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring