REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations
Frameworks (E.g., ITIL)
·       IT Service Delivery Management
·       Project
 JIRA & Confluence
·       Service Desk Methodology
·       Provider
and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s
     Manage transformation within the IT Service Desk relating to new technologies and refined processes
release activities Production support & hyper-care after production deployments 2nd and 3rd level support
guidelines (POPIA). Provide support and guidance to customers via the help desk. Manage client expectations ATTRIBUTES: Diagnostic and problem-solving skills. Customer service. Must be patient. Must be curious. Must be
extensive experience in BI Development, ETL, Analysis Services, and data warehousing within a Microsoft environment financial reporting needs. Design and implement customized SQL and Power BI solutions to meet specific financial for financial data, using SQL Server Integration Services (SSIS) and other tools. Ensure high data quality reporting. Analysis Services and Data Warehousing: Utilize SQL Server Analysis Services (SSAS) to create
delivering advanced services and solutions that improve connectivity and benefit customers. As they expand models and machine learning algorithms to forecast customer behavior, optimize resource allocation, and improve
ensure that quality of the products we ship to customers are of the highest standard.
· Establish
test reporting mechanisms to test software and services, applying NoOps principles.
· Integrate the
deployment systems to ensure all of the tools, services developed are accurately tested and meet the quality
ensure that quality of the products we ship to customers are of the highest standard.
maintain, report on AWS / Azure IaaS, PaaS, SaaS services. • Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. • Work within the change management cloud services and related environments. • Maintain documentation and diagrams for cloud services. • Manage Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions, Run Books,
ly, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support >3+ years working experience in IT
/>· Willingness deal with (talk to) our global customers (due to the global exposure language barriers
/>· IT experience delivering operations support services
· Finance/Accounting basic skills
·
Planning
· Incident Management (IM)
· IT Service Management (ITSM)
· OPS Advanced Training