REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations
Frameworks (E.g., ITIL)
·       IT Service Delivery Management
·       Project
 JIRA & Confluence
·       Service Desk Methodology
·       Provider
and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s
     Manage transformation within the IT Service Desk relating to new technologies and refined processes
requirements and provide appropriate solutions. Manage customer relations to ensure satisfaction and retention and make decisions decisively. Demonstrate genuine care for individuals and foster team development. Adapt
A company develops digital platforms and services for the global automotive industry is looking for a develop, and implement cloud solutions using Azure services. Contribute to the implementation of our GitOps cloud applications. Stay up to date with Azure services and best practices. Perform operations of the of enabling TAM services/applications to be developed, tested, and deployed for customer functions securely solutions for the software architecture as well as for services that are native or based on Kubernetes. You will
release activities Production support & hyper-care after production deployments 2nd and 3rd level support
and Maintenance tickets within defined SLA's (Service Level Agreements). IT Degree and / or relevant HANA Take consultative approach to challenge customers' requested solution design, should a better alternative colleagues/users. Willingness to engage with foreign customers and be sensitive to possible language barriers
guidelines (POPIA). Provide support and guidance to customers via the help desk. Manage client expectations ATTRIBUTES: Diagnostic and problem-solving skills. Customer service. Must be patient. Must be curious. Must be
extensive experience in BI Development, ETL, Analysis Services, and data warehousing within a Microsoft environment financial reporting needs. Design and implement customized SQL and Power BI solutions to meet specific financial for financial data, using SQL Server Integration Services (SSIS) and other tools. Ensure high data quality reporting. Analysis Services and Data Warehousing: Utilize SQL Server Analysis Services (SSAS) to create
a functional IT consultant (process design, customizing and specifications for enhancements and new Monitoring: IDOCS; RFCs; understanding of Streaming Service like KAFKA.
delivering advanced services and solutions that improve connectivity and benefit customers. As they expand models and machine learning algorithms to forecast customer behavior, optimize resource allocation, and improve
specification, scheduling, execution, reporting, and customer liaison. Responsibilities Extract requirements test plan. Review Acceptance Test Procedures with customer representatives. Schedule and coordinate Acceptance Tests. Produce Acceptance Reports. Liaise with customers during test conduct. Report problems (bugs/deviation reporting to customers during configuration control meetings. Attend meetings with customers. Grade 12 or be applied. Training skills to participate in customer training on the application's use. Proficiency