OneCart is looking for passionate Customer Support Agents to join the family. Be a part of a dynamic real-time calls/emails/social media posts from our customers. You must be calm in the face of a chaos, caring Our customer support professionals are dedicated to supporting customers and resolving customer queries High-energy and self-reliant. Provide support to customers with efficiency and urgency. Identify common trends quickly identify and resolve customer inquiries. Act with the customer in mind and advocate for the user
in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands Minimum of 2 years call center experience in customer services and sales. Excellent communication skills
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
contact centre that specialises in the fields of customer experience, sales and administration in the B2C will play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Address Breed-Specific Inquiries Query resolution Data Capturing Should be able to work flexible hours Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous
considered at this stage Deal effectively with customer queries and complaints Communicate personally Good communication 6 - 12 months Face to face customer experience Presentable Salary : R40 per hour ONLY
in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands Minimum of 2 years call center experience in customer services and sales. Excellent communication skills
contact centre that specialises in the fields of customer experience, sales and administration in the B2C will play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Address Breed-Specific Inquiries Query resolution Data Capturing Should be able to work flexible hours Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous
efficiency. Administration of SAP: Master data of fleet and customer (Data mining) Improve and optimize internal reports Work on customer service programme – create informed customer experience insights and interpretation interpretation. Evaluate customer service and communicate results back to the business To qualify for selection
Represent the dealership at reception, welcome customers, book in units for repairs/servicing. Answer questions schedule, and book appointments, facilitate units and customer drop-offs and pick-ups. Assist with parts sourcing and pricing and create quotes for customers' approval. Provide customers with feedback and information regarding maintain good working relationships with fleet customers, to encourage repeat and referral business. Complaints Greet customers and offer excellent customer service. Maintain customer records and enter data into dealership
resource Google Search Experience and Knowledge Data Analytics knowledge Client engagement competency