join their growing team. Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate and customer concerns. Explaining the benefits and importance of recommended services to customers. Parts
Cape. Role Objective: To strive in providing customers with a professional service experience whilst communication between customers, parts and service departments in achieving customer satisfaction goals Responsibilities: Prepare for the arrival of the customer Taking care of customer at initial consultation upon arrival vehicles and update control systems Liaise with customers on regular basis throughout service Ensure accurate accurate invoice payments Vehicle hand over Customer follow – up and reminders Requirements: Senior Certificate
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions providers, service advisors, technicians, and customers regarding warranty-related issues, claim status reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions providers, service advisors, technicians, and customers regarding warranty-related issues, claim status reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
Reference: CAW005405-LH-1 Customer Care Officer (Product Genius) - Northcliff - Johannesburg Our client client is looking for a highly skilled and stable Customer Care Officer (Product Genius) for a well-established Industry experience 3 years minimum experience in a Customer Service role Consistent performer Ability to develop
Responsibilities: Meet and greet customers Liaising with customers at all times with regards to their invoice payments Full vehicle handover process Customer follow ups Maintain a high CSI Please note that